Effective Date: 2026.07.03
This Privacy Policy explains how jiakun xia, as the developer of Palora (“Palora”, “we”, “us”, or “our”), collects, uses, stores, shares, and protects your information when you use our mobile application, products, and related services collectively referred to as the “Service”.
By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
1. Information We Collect
We may collect the following categories of information depending on how you use the Service.
1.1 Account Information
When you create an account or use certain features, we may collect information such as:
- Name or nickname;
- Email address;
- Mobile phone number, if required for account registration or verification;
- Login credentials or account identifiers;
- Profile information you choose to provide.
You may choose not to provide certain information, but this may limit your ability to use some features of the Service.
1.2 User Content
When you use the Service, you may choose to provide, upload, generate, or save certain content, such as text, images, preferences, feedback, or other materials.
We use such content only as necessary to provide, maintain, and improve the Service, respond to your requests, and support the features you choose to use.
1.3 Device, Log, and Usage Information
When you use the Service, we may automatically collect technical and usage information, including:
- Device model;
- Operating system and version;
- App version;
- Device identifiers;
- IP address;
- Language and region settings;
- Network type;
- Usage events;
- Crash logs;
- Error reports;
- Diagnostic data.
We use this information to operate, maintain, protect, and improve the Service.
1.4 Payment and Subscription Information
If you purchase paid features, subscriptions, or other services, your payment may be processed by Apple App Store, Google Play, or another third-party payment service provider.
We do not directly collect or store your full credit card number, CVV, or complete payment credentials.
We may receive and store limited transaction-related information, such as:
- Order ID;
- Product or subscription type;
- Purchase time;
- Subscription status;
- Refund status;
- Payment platform.
We use this information to provide paid services, manage subscriptions, process refunds, prevent fraud, and maintain transaction records.
1.5 Customer Support Information
When you contact us for support, feedback, complaints, or inquiries, we may collect:
- Your name or contact information;
- Email address;
- Message content;
- Screenshots or attachments you provide;
- Support history;
- Information necessary to respond to your request.
2. How We Use Your Information
We may use your information for the following purposes:
- To provide, operate, and maintain the Service;
- To create and manage your account;
- To provide features and services you request;
- To process purchases, subscriptions, refunds, and customer support requests;
- To improve app performance, stability, and security;
- To detect, prevent, and address fraud, abuse, security incidents, or technical issues;
- To communicate with you about service updates, security alerts, administrative notices, and support responses;
- To analyze usage trends and improve our products;
- To comply with applicable laws, regulations, legal processes, and enforceable governmental requests;
- To protect our rights, property, users, and the public.
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining your consent where required by law.
3. How We Share Your Information
We do not sell your personal information.
We may share your information only in the following circumstances.
3.1 Service Providers
We may share information with trusted third-party service providers that help us operate the Service, such as:
- Cloud hosting providers;
- Cloud storage providers;
- Payment and subscription processing providers;
- Analytics providers;
- Crash reporting providers;
- Customer support tools;
- Security and anti-fraud service providers.
These service providers may only access your information as necessary to perform services on our behalf and are required to protect your information.
3.2 Legal and Safety Reasons
We may disclose your information if we believe in good faith that such disclosure is necessary to:
- Comply with applicable laws or legal processes;
- Respond to lawful requests from public authorities;
- Protect our rights, property, or safety;
- Protect the safety of users or others;
- Detect, prevent, or investigate fraud, security, or technical issues.
3.3 Business Transfers
If the Service or related assets are transferred, sold, merged, reorganized, or otherwise transferred to another person or entity, your information may be transferred as part of that transaction, subject to appropriate confidentiality and security measures.
3.4 Aggregated or De-identified Information
We may share aggregated, anonymized, or de-identified information that cannot reasonably identify you for analytics, research, business, or product improvement purposes.
4. Third-Party SDKs and Services
To provide core features, improve app performance, analyze usage, process payments, and ensure security, we may integrate third-party SDKs or services.
These third parties may collect or process certain information according to their own privacy policies. We take reasonable measures to review and monitor third-party SDKs and require them to handle user data securely and lawfully.
Examples of third-party service types may include:
5. Data Storage and Retention
We retain your information only for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain security, and enforce agreements.
When retention is no longer necessary, we will delete, anonymize, or de-identify your information in accordance with applicable laws and our internal policies.
6. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate or incomplete information;
- Delete your account or personal information;
- Withdraw consent where processing is based on consent;
- Object to or restrict certain processing;
- Request a copy of your personal information;
- Opt out of marketing communications;
- Disable app permissions through your device settings.
To exercise your rights, please contact us at:
We may need to verify your identity before processing your request.
7. Account and Data Deletion
You may request deletion of your account or personal information by contacting us at:
After receiving and verifying your request, we will delete or de-identify your personal information within a commercially reasonable period, unless we are required or permitted to retain certain information by applicable law, security requirements, fraud prevention, dispute resolution, or backup obligations.
Please note that copies of certain information may remain in backup systems for a limited period before being securely deleted or overwritten.
Health and Wellness Data
When you use Palora’s glucose tracking features, we collect and store health information that you choose to provide, including glucose readings, measurement time and method, medication information, exercise information, diet, symptoms, notes, blood pressure, and weight.
This information is linked to your Palora account and is used to provide glucose records, trends, summaries, reports, and related app functionality. We do not use health information for advertising or tracking. Trusted service providers may process this information only as necessary to operate and secure the Service.
You may request deletion of your account and associated health information through the account cancellation feature in the app.
8. Marketing Communications
If you have agreed to receive promotional messages, we may contact you by email, in-app notification, or other permitted methods about product updates, promotions, or service-related information.
You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at:
Even if you opt out of marketing communications, we may still send you non-promotional messages, such as service notices, security alerts, transaction confirmations, and account-related communications.
9. Security
We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
10. International Data Transfers
Your information may be stored and processed in countries or regions outside your country of residence. These countries or regions may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we will take appropriate measures to protect your information when it is transferred internationally.
11. Children’s Privacy
The Service is not intended for users under the age of 18.
We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will delete such information as soon as reasonably possible.
If you believe that a child has provided us with personal information, please contact us at:
12. Third-Party Links
The Service may contain links to third-party websites, products, or services.
This Privacy Policy does not apply to third-party websites, products, or services. We are not responsible for the privacy practices of third parties.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may notify you by posting the updated Privacy Policy in the app or by other appropriate means as required by law.
Your continued use of the Service after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.
14. Contact Us
If you have any questions, comments, requests, or complaints about this Privacy Policy or our privacy practices, please contact us at:
Developer: jiakun xia
Email: seawaysasnni739@163.com