Soren

Privacy Policy

Effective Date: July 16, 2026

This Privacy Policy explains how information is collected, used, stored, shared, and protected when you use Soren, including its mobile application, products, community features, user-generated content features, and related services collectively referred to as the “Service”.

By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

1. Information We Collect

We may collect or process the following categories of information depending on how you use the Service.

1.1 Account Information

When you create an account, sign in, or use certain features, we may collect information such as:

  • Nickname or username;
  • Email address;
  • Mobile phone number, if required for registration or verification;
  • Login credentials or account identifiers;
  • Account status and settings;
  • Profile information you choose to provide.

You may choose not to provide certain information, but this may limit your ability to use some features of the Service.

1.2 Profile Information

When you create or edit your user profile, we may collect information that you choose to provide, such as:

  • Profile photo or avatar;
  • Display name;
  • Bio or personal description;
  • Interests, preferences, or tags;
  • Public profile content;
  • Other information you choose to make visible in your profile.

Depending on your settings and the design of the Service, some profile information may be visible to other users.

1.3 EULA and Terms Acceptance Records

Before accessing community features or user-generated content features, you may be required to review and agree to the Terms of Service, End User License Agreement, community rules, or other in-app policies.

When you agree to these terms, we may collect and process acceptance records, including:

  • Account identifier;
  • Acceptance status;
  • Acceptance time;
  • Terms or EULA version;
  • Device or app information related to the acceptance;
  • Related logs necessary to verify that the terms were presented and accepted.

We use this information to confirm that users have agreed to the applicable terms before accessing user-generated content, to comply with app marketplace requirements, to maintain platform safety, and to resolve disputes.

1.4 User-Generated Content

When you use community features of Soren, you may create, upload, post, submit, publish, share, or otherwise provide content, including:

  • Posts;
  • Comments;
  • Replies;
  • Images;
  • Videos;
  • Audio content;
  • Text;
  • Polls;
  • Tags;
  • Reviews;
  • Reactions;
  • Other content you choose to submit through the Service.

Your user-generated content may be visible to other users depending on the feature, your settings, and the way you choose to share it.

1.5 Community Interaction Data

When you interact with other users or community content, we may collect information about your interactions, such as:

  • Likes;
  • Favorites;
  • Follows;
  • Followers;
  • Comments;
  • Replies;
  • Shares;
  • Views;
  • Search activity;
  • Content browsing activity;
  • Saved content;
  • Blocking or muting actions;
  • Reports submitted by you or about you;
  • Other community activity within the Service.

We use this information to provide community features, personalize your experience, improve the Service, maintain safety, and prevent abuse.

1.6 Messages and Communications

If the Service provides private messaging, direct messaging, group chat, or similar communication features, we may process message-related information, including:

  • Message content;
  • Sender and recipient information;
  • Message timestamps;
  • Attachments or media shared in messages;
  • Delivery and read status, if available;
  • Reports or moderation records related to messages.

We process messages to deliver communications, support user safety, respond to reports, enforce our rules, and maintain the Service.

Please note that if you delete a message or conversation, copies may remain visible to other participants or may be retained for a limited period for safety, legal, backup, or dispute resolution purposes.

1.7 Reports, Blocking, Moderation, and Safety Data

To maintain a safe and trustworthy community, we may collect and process information related to reporting, blocking, moderation, enforcement, and platform safety, including:

  • Reports submitted by users;
  • Reported content;
  • Reported accounts;
  • Report reasons;
  • Report timestamps;
  • Blocking, muting, or restriction actions;
  • Blocked account identifiers;
  • Content removed from a user’s feed or view after blocking;
  • Moderation review records;
  • Moderation decisions;
  • Account restrictions;
  • Content removal records;
  • Appeals and appeal-related information;
  • Abuse, spam, fraud, harassment, or security signals;
  • Communications with support or moderation teams.

When you report objectionable content or an abusive user, the report may be submitted for review and appropriate action.

When you block a user, content from the blocked user may be removed from your feed or view immediately, and the block action may generate a moderation or safety signal so that the related account or content can be reviewed.

We may use automated tools, manual review, user reports, blocking signals, or a combination of these methods to detect, review, restrict, remove, or take action against content or accounts that may violate our terms, community rules, policies, or applicable laws.

1.8 Device, Log, and Usage Information

When you use the Service, we may automatically collect certain technical and usage information, including:

  • Device model;
  • Operating system and version;
  • App version;
  • Device identifiers;
  • IP address;
  • Language and region settings;
  • Network type;
  • Usage events;
  • Pages or features viewed;
  • Session activity;
  • Crash logs;
  • Error reports;
  • Diagnostic data.

We use this information to operate, maintain, protect, troubleshoot, and improve the Service.

1.9 Payment and Subscription Information

If you purchase paid features, subscriptions, virtual items, or other services, your payment may be processed by Apple App Store, Google Play, or another third-party payment service provider.

We do not directly collect or store your full credit card number, CVV, or complete payment credentials.

We may receive and store limited transaction-related information, such as:

  • Order ID;
  • Product or subscription type;
  • Purchase time;
  • Subscription status;
  • Refund status;
  • Payment platform;
  • Transaction amount, if available.

We use this information to provide paid services, manage subscriptions, process refunds, prevent fraud, and maintain transaction records.

1.10 Customer Support Information

When you contact us for support, feedback, complaints, appeals, deletion requests, or inquiries, we may collect:

  • Your name or contact information;
  • Email address;
  • Message content;
  • Screenshots or attachments you provide;
  • Support history;
  • Appeal or complaint details;
  • Information necessary to respond to your request.

2. How We Use Your Information

We may use your information for the following purposes:

  • To provide, operate, and maintain the Service;
  • To create and manage your account;
  • To provide community features, including posting, commenting, following, messaging, sharing, reporting, blocking, and moderation;
  • To confirm that users have agreed to the Terms of Service, EULA, community rules, or other required policies before accessing user-generated content;
  • To display your profile and user-generated content according to your settings and use of the Service;
  • To enable interactions between users;
  • To personalize your experience and recommend content, users, topics, or features;
  • To provide safety features, including reporting, blocking, muting, moderation, appeals, and removal of blocked users’ content from your feed or view;
  • To process purchases, subscriptions, refunds, and customer support requests;
  • To review reports, enforce community rules, and maintain platform safety;
  • To detect, prevent, and address spam, fraud, abuse, harassment, illegal activity, security incidents, or technical issues;
  • To improve app performance, stability, safety, and user experience;
  • To communicate with you about service updates, security alerts, administrative notices, support responses, appeals, and policy changes;
  • To analyze usage trends and improve our products;
  • To comply with applicable laws, regulations, legal processes, and enforceable governmental requests;
  • To protect our rights, property, users, and the public.

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice or obtaining your consent where required by law.

3. Public Content and Community Visibility

The Service may allow you to publish or share content with other users or the public.

Depending on the feature and your settings, the following information may be visible to other users or the public:

  • Your profile information;
  • Your posts;
  • Your comments and replies;
  • Your likes, follows, or other interactions;
  • Your public activity;
  • Content you upload, share, or publish.

Please carefully consider what you choose to share. Content that you make public may be viewed, saved, copied, downloaded, screenshotted, shared, or re-shared by other users or third parties.

If you delete your content, we will make reasonable efforts to remove it from active display within the Service. However, copies may remain in backups, cached pages, moderation records, legal records, or where other users have copied, saved, shared, or otherwise retained the content.

4. Messages and Private Communications

If the Service provides private messaging or similar communication features, messages are intended to be visible only to the participants of the conversation, subject to the functionality of the Service.

However, messages may be processed or reviewed in limited circumstances, including:

  • To deliver and maintain messaging features;
  • To respond to user reports;
  • To investigate abuse, spam, fraud, harassment, or security issues;
  • To enforce our rules and policies;
  • To comply with applicable laws or legal processes;
  • To protect the safety of users or others.

You should not share sensitive information through messages unless you understand and accept the risks of doing so.

5. Reporting, Blocking, Content Moderation, and Safety

To protect users and maintain a safe community, we may review, restrict, remove, or take action against content, accounts, or activity that we believe may violate our terms, community rules, policies, or applicable laws.

The Service may provide mechanisms for users to report objectionable content or abusive users. Reports may be reviewed and may result in content removal, account restrictions, suspension, termination, or other appropriate action.

The Service may also provide mechanisms for users to block abusive users. When you block another user, content from the blocked user may be removed from your feed or view immediately. Blocking may also create a safety or moderation signal so that the related content or account can be reviewed.

Moderation and safety actions may include:

  • Reviewing reported content or accounts;
  • Removing or limiting visibility of content;
  • Removing blocked users’ content from a user’s feed or view;
  • Warning users;
  • Restricting certain features;
  • Suspending or terminating accounts;
  • Blocking abusive behavior;
  • Preventing spam, fraud, harassment, or illegal activity;
  • Preserving records where necessary for safety, legal, or dispute resolution purposes.

We may use automated systems, manual review, user reports, blocking signals, or a combination of these methods to support moderation and safety.

6. How We Share Your Information

We do not sell your personal information.

We may share your information only in the following circumstances.

6.1 Other Users and the Public

Information you choose to make public or share through community features may be visible to other users or the public, depending on the feature and your settings.

This may include your profile information, posts, comments, replies, public interactions, and other user-generated content.

6.2 Service Providers

We may share necessary information with trusted third-party service providers that help us operate the Service, such as:

  • Cloud hosting and storage providers;
  • Content delivery service providers;
  • Analytics providers;
  • Crash reporting providers;
  • Customer support tools;
  • Payment and subscription processing providers;
  • Security, anti-fraud, and anti-spam service providers;
  • Content moderation, safety, or customer support service providers, if such services are used.

These service providers may only access your information as necessary to perform services on our behalf and are required to protect your information.

If moderation, safety, or customer support service providers are used, they may process reports, reported content, reported accounts, support messages, moderation records, safety signals, and related information only as necessary to provide those services.

6.3 Legal and Safety Reasons

We may disclose your information if we believe in good faith that such disclosure is necessary to:

  • Comply with applicable laws or legal processes;
  • Respond to lawful requests from public authorities;
  • Protect our rights, property, or safety;
  • Protect the safety of users or others;
  • Detect, prevent, or investigate fraud, abuse, security, or technical issues;
  • Enforce our terms, rules, or policies.

6.4 Business Transfers

If the Service or related assets are transferred, sold, merged, reorganized, or involved in a similar transaction, your information may be transferred as part of that transaction, subject to appropriate confidentiality and security measures.

6.5 Aggregated or De-identified Information

We may use or share aggregated, anonymized, or de-identified information that cannot reasonably identify you for analytics, research, business operations, or product improvement purposes.

7. Third-Party SDKs and Services

To provide core features, improve app performance, analyze usage, process payments, support customer service, support moderation, and ensure security, the Service may integrate third-party SDKs or services.

These third-party SDKs or services may collect or process certain information according to their own privacy policies. The types of third-party services that may be used include analytics services, crash reporting services, payment processing services, customer support services, security or anti-fraud services, and moderation or safety services.

Analytics services may be used to understand how users interact with the Service and to improve product features and user experience. These services may process usage events and device information.

Crash reporting services may be used to identify errors, crashes, and technical issues in order to improve the stability and performance of the Service. These services may process device information, crash logs, and diagnostic data.

Payment processing services may be used to process subscriptions, purchases, refunds, and related transactions. These services may process order IDs, product IDs, purchase status, subscription status, and related transaction information.

Customer support services may be used to respond to user inquiries, complaints, feedback, deletion requests, appeals, or other support requests. These services may process email addresses, support messages, screenshots, attachments, and other information provided by users when contacting support.

Security and anti-fraud services may be used to protect the Service, prevent abuse, detect fraud, maintain account security, and address technical or security risks. These services may process device information, usage activity, risk signals, and related security information.

Moderation or safety services, if used, may be used to review reported content, reported accounts, abusive behavior, blocking signals, appeals, and other safety-related information. These services may process user reports, reported content, reported account identifiers, moderation records, safety signals, and related information.

Third-party SDKs or services are required to process information only as necessary to provide their services and according to applicable privacy and security requirements.

8. Data Storage and Retention

We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide the Service, comply with legal obligations, resolve disputes, maintain safety and security, and enforce our agreements and policies.

User-generated content may remain available until you delete it, your account is deleted, or we remove it according to our rules, policies, or applicable laws.

EULA or Terms acceptance records may be retained for as long as necessary to verify user consent, comply with app marketplace requirements, resolve disputes, enforce our terms, and maintain service records.

Reports, blocking records, moderation records, safety signals, appeals, and enforcement records may be retained for as long as necessary to maintain community safety, prevent repeated abuse, resolve disputes, comply with legal obligations, and enforce our terms and policies.

Some information may be retained for a longer period where necessary for:

  • Legal compliance;
  • Safety and security;
  • Fraud, spam, abuse, or harassment prevention;
  • Dispute resolution;
  • Content moderation records;
  • Backup and disaster recovery;
  • Enforcement of our terms, rules, or policies.

When retention is no longer necessary, we will delete, anonymize, or de-identify relevant information in accordance with applicable laws and internal policies.

9. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate or incomplete information;
  • Delete your account or personal information;
  • Delete or edit certain user-generated content, where available;
  • Withdraw consent where processing is based on consent;
  • Object to or restrict certain processing;
  • Request a copy of your personal information;
  • Opt out of marketing communications;
  • Adjust privacy, notification, or visibility settings, where available;
  • Block, mute, or report other users, where available;
  • Disable app permissions through your device settings.

To exercise your rights, please contact us at:

We may need to verify your identity before processing your request.

10. Account and Data Deletion

You may request deletion of your account or personal information by contacting us at:

After receiving and verifying your request, we will delete or de-identify your personal information within a commercially reasonable period, unless we are required or permitted to retain certain information by applicable law, safety requirements, fraud prevention, dispute resolution, moderation records, backup obligations, or enforcement needs.

Please note that deleting your account or content may not remove:

  • Content already copied, saved, screenshotted, or shared by other users;
  • Content included in other users’ conversations or interactions;
  • Backup copies retained for a limited period;
  • EULA or Terms acceptance records where retention is necessary for legal, dispute resolution, or compliance purposes;
  • Reports, blocking records, moderation records, safety signals, appeals, or enforcement records where retention is necessary for safety, legal, moderation, security, or abuse-prevention purposes.

11. Marketing Communications

If you have agreed to receive promotional messages, we may contact you by email, in-app notification, push notification, or other permitted methods about product updates, promotions, events, or service-related information.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at:

Even if you opt out of marketing communications, we may still send you non-promotional messages, such as service notices, security alerts, transaction confirmations, account-related notices, moderation notices, and policy updates.

12. Security

We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include access controls, logging, monitoring, encryption, security testing, abuse detection, and internal data protection procedures.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

13. International Data Transfers

Your information may be stored and processed in countries or regions outside your country of residence.

These countries or regions may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will take appropriate measures to protect your information when it is transferred internationally.

14. Children’s Privacy

The Service is recommended for users aged 18 and above.

We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will delete such information as soon as reasonably possible.

Users must not upload, create, post, publish, send, share, or otherwise provide any content that exploits, sexualizes, abuses, or endangers minors.

If you believe that a child has provided us with personal information, or if you believe a minor is in immediate danger, please contact us at:

If there is an emergency, please contact local emergency services immediately.

15. Third-Party Links

The Service may contain links to third-party websites, products, or services.

This Privacy Policy does not apply to third-party websites, products, or services.

We are not responsible for the privacy practices of third parties.

We encourage you to review their privacy policies before providing information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by in-app notice, pop-up notice, notification, email, or other appropriate means as required by applicable law.

The updated Privacy Policy will become effective when posted or when otherwise stated.

Your continued use of the Service after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.

17. Contact Us

If you have any questions, comments, requests, complaints, or concerns about this Privacy Policy or privacy practices related to Soren, please contact:

App: Soren

Email: